Amazon's FBA Returnless Resolutions Come to the UK Store

In brief: Amazon FBA Returnless Resolutions is an opt-in setting that refunds an eligible customer and lets them keep the item. It now runs on Amazon.co.uk and the German, French, Italian and Spanish stores. You set a price ceiling anywhere from £1 to £75 (€1 to €75 in the EU stores), or name the ASINs yourself. Units settled this way get no inventory reimbursement, and they don't attract the high return rate fee.

FBA Returnless Resolutions 2026: how the setting works

A returnless resolution is a refund where nothing comes back to the fulfilment centre. Amazon checks each return on its own merits, so enrolling doesn't make every return qualify.

Point	What Amazon says
Price cap	You set it from £1 to £75; the help page gives £10 as the starting value
Scope	Every ASIN, minus any you exclude by CSV upload, or only the ASINs you name
Excluded goods	Dangerous goods, recalled items, gift cards, heavy and bulky products
Who qualifies	Sellers in good standing; customers with no record of abusing the programme
Programme fee	None
Reimbursement	None for units the customer keeps
Return rate	The return still counts toward the ASIN's return rate
High return rate fee	Not charged on these returns
Start	Returns opened after you switch it on; allow up to 24 hours

On a refunded order, the referral fee comes back to you less Amazon's administration fee, as with any other return.

A worked example

These figures are illustrative. A VAT-registered seller sells a £12 phone case (VAT included at 20%) that cost £3 to buy in. In November, 50 customers keep the case under this programme.

• Refunds: 50 × £12 = £600, of which £600 ÷ 6 = £100 is output VAT you no longer owe.
• Stock gone for good: 50 × £3 = £150 at cost, with nothing reimbursed.

Against that, you avoid the processing, storage and removal costs that the returned cases would have run up.

What it means for your bookkeeping

• Two entries, not one. The refund reverses the sale. The unit the customer keeps is a separate stock loss at cost, normally charged to cost of sales or a stock write-off account. Agree the account with your accountant.
• VAT follows the refund. Refunds reduce output VAT in the period you make them, so the £100 in the example comes off that return.
• No report to match against. Amazon has no download for these outcomes yet. Its FBA Returns page shows them in the Return status column, so list the order IDs from there each month as evidence for the write-off.
• Don't chase a reimbursement. These units are outside the FBA reimbursement rules, so a missing unit here is not a claim. See how lost and damaged stock reimbursement works for the cases that do qualify.
• Fees shift too. Fewer units come back, so returns processing, storage and removal charges should fall. Compare them with the returns processing fee and the wider FBA bookkeeping before you raise the cap.

Do you need to do anything?

Nothing changes unless you enrol. If you do, start with a low price cap and exclude anything you can resell profitably. Review the stock loss each month against the fees saved.

How TrueBooks helps

TrueBooks posts every settlement line to the right Xero account with the right UK VAT. That covers the refund, the referral fee credited back and each fee type, so the refund side is already recorded. See how refunds post to Xero.