Legal
The agreement between you and TrueBooks for use of the service.
Last updated: 13 May 2026
These Terms of Service (the “Terms”) form a binding agreement between Ideal Creations Ltd, a company registered in England & Wales under company number 13234121 with its registered office at Princes Road, Buckhurst Hill, Essex, IG9 5DZ, United Kingdom, trading as “TrueBooks” (“we”, “us”, “our”), and the natural or legal person identified during account registration (“you”, “your”, the “Customer”).
By creating an account, ticking the consent boxes at checkout, or otherwise accessing or using the TrueBooks service, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Notice, our Data Handling Policy (which incorporates the Data Processing Addendum where applicable) and our Cookie Policy. If you are entering into these Terms on behalf of a company or other legal entity, you confirm that you have authority to bind that entity.
The Service provides accounting-automation tooling for online sellers. It retrieves settlement-level financial data from Third-Party Services that you authorise, classifies each line for UK accounting purposes, and posts the result to your accounting software (for example, Xero) on your instruction.
We grant you a non-exclusive, non-transferable, non-sublicensable licence to access and use the Service for the duration of your Subscription, solely for your own internal business purposes, in accordance with these Terms.
We may modify, enhance or discontinue features of the Service from time to time. We will not materially reduce core functionality during a paid billing period without offering you either a refund pro rata or an equivalent alternative.
To use the Service you must:
You are responsible for all activity that occurs under your account. We strongly recommend enabling two-factor authentication (TOTP or SMS) in your account settings.
New accounts are entitled to a free trial of thirty (30) days from the date of registration. During the trial you may use the full Service without payment. No payment method is required to start a trial.
At any time during or after the trial you may subscribe via Settings → Billing. If you do not subscribe before the trial ends, your account remains in place but loss of access to billable features applies until you subscribe. You may continue to sign in to manage your account, export data and close the account.
Subscription Fees are published at truebooks.co.uk/pricing. Our pricing is elastic and based on your monthly distinct-order volume across connected marketplaces. The applicable tier for each billing cycle is determined automatically from your usage in the preceding calendar month. All fees are stated exclusive of VAT; UK VAT will be added at the prevailing rate on the invoice.
By ticking the recurring-charge authorisation at checkout, you authorise us to charge your nominated payment method:
If a discount code is applied, the amounts and duration are as displayed at checkout. After the discount window expires, the full Subscription Fee applies automatically.
Payments are processed by our third-party payment provider (currently Stripe Payments UK, Ltd). Card details are tokenised by Stripe and never reach our servers. We retain only the last four digits, card brand and expiry for display purposes. Stripe’s terms apply to the underlying payment relationship; see stripe.com/gb/legal.
If a recurring charge fails, we will attempt the charge again following our published dunning schedule. If the charge cannot be collected, your Subscription will be suspended and your account will revert to a non-paying state. Your data is preserved during this period per Section 11; the Service’s billable features become unavailable until a successful payment is recorded.
Subscription Fees are non-refundable except as required by law or as described in Section 6 (statutory right to cancel). For voluntary cancellations mid-cycle, you may continue using the Service until the end of the period you have paid for; no pro-rata refund is offered for partial months.
We may change our published Subscription Fees on at least thirty (30) days’ prior written notice to your registered email address. Continued use of the Service after the notice period constitutes acceptance of the revised fees. If you do not accept a price change you may cancel under Section 11 before it takes effect.
If you are a consumer resident in the United Kingdom (and not entering into these Terms in the course of a business), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a right to cancel a paid Subscription within fourteen (14) days of its commencement without giving a reason, by emailing us at support@truebooks.co.uk.
Where you actively use the Service during the cancellation period (for example, by connecting Amazon or Xero and importing settlement data), you expressly request that the Service begin before the end of that period, and you acknowledge that the right to cancel is lost once the Service has been fully performed. Where the Service has been partly performed, we may charge an amount proportional to that performance.
Most TrueBooks customers are businesses; this Section 6 applies only to consumers. If you are a business (a sole trader, partnership, limited company or other legal entity acting in the course of business), Section 5 applies and the statutory cancellation right does not.
You agree not to, and not to allow any third party to:
We may suspend or terminate your account immediately and without notice if we reasonably believe you have breached this Section 7.
You retain all rights, title and interest in Customer Data. We claim no ownership in it.
With respect to personal data within Customer Data (for example, transaction-level data containing references to your end-customers’ orders), you act as the data controller and we act as the data processor on your behalf. Our processing of such data is governed by our Data Handling Policy, which incorporates a Data Processing Addendum compliant with Articles 28 and 32 of the UK GDPR.
With respect to personal data we collect from you directly (account contact details, billing information, login records, IP addresses), we are the data controller. The processing of that data is described in our Privacy Notice.
The Service depends on Third-Party Services that you authorise. You are responsible for complying with the terms of each Third-Party Service. We are not responsible for the availability, accuracy, content or any change to a Third-Party Service. If a Third-Party Service rate-limits, suspends or discontinues access, the Service may be unable to retrieve or post your data.
Connecting a Third-Party Service to the Service authorises us to access the data made available by that platform under the scopes you grant during the connection flow. You may revoke that connection at any time from Settings → Integrations.
The Service, including all software, documentation, branding, layout, design and content (other than Customer Data), is owned by us and our licensors and is protected by copyright, trade mark, database right and other intellectual property laws. Nothing in these Terms transfers any such rights to you, except for the limited licence to use the Service granted in Section 2.
“TrueBooks” is a trading name of Ideal Creations Ltd. Amazon, Amazon Seller Central, Selling Partner API, FBA and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates. Xero is a registered trademark of Xero Limited. eBay is a registered trademark of eBay Inc. Stripe is a registered trademark of Stripe, Inc. All other trademarks are the property of their respective owners. See our Amazon disclaimer for our non-affiliation statement.
You may cancel your Subscription at any time from Settings → Billing → Cancel. Cancellation takes effect at the end of the current paid billing cycle; you will retain access until then, and no further charges will be made.
You may close your account entirely from Settings → Security → Delete Account. Account closure is permanent and triggers the data-retention schedule set out in our Data Handling Policy.
We may suspend or terminate your account immediately if you materially breach these Terms, if your account is used unlawfully, if a chargeback is initiated against a successful charge, or if a Third-Party Service revokes the access on which the Service depends. Where practicable we will give you reasonable opportunity to cure a breach before terminating.
On termination of your account (by either party): (a) your right to use the Service ends; (b) you may export your data for up to thirty (30) days; and (c) we will retain your data for the periods stated in our Data Handling Policy, after which it will be deleted save for records we are required by law to retain.
We provide the Service on a commercially reasonable best-effort basis. We do not currently offer a contractual uptime guarantee. We may take the Service offline for scheduled maintenance and will use reasonable efforts to give advance notice for planned downtime. Emergency maintenance may be performed without notice where necessary to protect the Service or its users.
We warrant that we will provide the Service with reasonable care and skill, in accordance with our obligations under the Consumer Rights Act 2015 (where applicable) and any other terms implied by law that cannot be excluded.
Except as expressly set out in these Terms and as required by law, the Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we exclude all other warranties, conditions and representations, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement.
The Service is a tool to assist with bookkeeping. It is not a substitute for professional accounting, tax or legal advice. You are solely responsible for the accuracy and lawfulness of any filing made with HMRC or any other authority based on data produced by the Service. We strongly recommend that an appropriately qualified accountant reviews material output before submission.
Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of section 2 of the Supply of Goods and Services Act 1982 or section 49 of the Consumer Rights Act 2015; or (d) any other liability that cannot be excluded or limited by law.
Subject to that, to the maximum extent permitted by law:
These limits apply per Customer, regardless of the number of claims aggregated. Each provision of this Section operates separately; if any is held unenforceable, the remainder continue in force.
You will indemnify and hold us harmless from and against any third-party claim arising out of (a) your breach of these Terms, (b) your use of the Service in violation of the Acceptable Use rules in Section 7, or (c) your infringement of any third party’s rights, save in each case to the extent caused by our breach of these Terms or our negligence.
Each party will keep confidential any information disclosed by the other party that is marked confidential or that ought reasonably to be regarded as confidential, including Customer Data, pricing, source code and security measures. This obligation does not apply to information that is or becomes public other than through breach of these Terms, that is independently developed, or that must be disclosed by law.
We may amend these Terms from time to time. We will publish the revised version on this page with an updated “Last updated” date and, for material changes, send notice to your registered email address at least thirty (30) days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree to a change you may cancel your Subscription under Section 11 before it takes effect.
Neither party will be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, war, terrorism, civil disturbance, epidemic or pandemic, fire, flood, strike, interruption of utilities, internet outage, or any act or failure of a Third-Party Service on which the Service depends.
Notices to you will be sent to the email address registered with your Account. Notices to us must be sent to support@truebooks.co.uk or by post to: Ideal Creations Ltd, Princes Road, Buckhurst Hill, Essex, IG9 5DZ, United Kingdom. Email notices are deemed received the next business day after dispatch.
You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor in a merger, acquisition or sale of all or substantially all of our assets on written notice to you, provided the successor undertakes to be bound by these Terms.
A failure to enforce any right under these Terms is not a waiver of that right. If any provision is held unenforceable, the remaining provisions continue in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. These Terms, together with the documents they incorporate by reference, constitute the entire agreement between you and us regarding the Service and supersede any prior agreement.
These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, except that we may bring proceedings in any jurisdiction to protect our intellectual property rights.
Nothing in this Section affects any non-waivable right you have as a consumer to bring proceedings, or to require proceedings to be brought against you, in the courts of the jurisdiction in which you are habitually resident, under the laws of that jurisdiction.
Questions about these Terms should be addressed to support@truebooks.co.uk or by post to: Ideal Creations Ltd, Princes Road, Buckhurst Hill, Essex, IG9 5DZ, United Kingdom.
TrueBooks is an independent third-party solution. TrueBooks is not affiliated with, endorsed by, sponsored by, or otherwise associated with Amazon.com, Inc. or any of its subsidiaries. Amazon, Amazon Seller Central, Selling Partner API, FBA, and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates. Xero is a registered trademark of Xero Limited. All other trademarks are the property of their respective owners. See our Amazon disclaimer for more detail.